Relvo Terms of Use

Article 1 (General Provisions)

1. These Terms of Use (hereinafter referred to as "Terms") govern the use of the cloud service "Relvo" (hereinafter referred to as the "Service") provided by AGOS LABS TECHNOLOGIES LTD., a Delaware corporation (hereinafter referred to as the "Company").

2. The User (as defined in Article 2) agrees to these Terms as a condition of accessing and using the Service. If you are accessing and using the Service on behalf of a company (such as your employer) or other legal entity, you represent and warrant that you have the authority to bind that entity to these Terms. In that case, "User," "you," and "your" will refer to that entity.

3. Specific terms separately agreed upon in an application form, order form, memorandum, or other written agreement may supplement these Terms. However, in the event of any inconsistency or conflict between such specific terms and these Terms, the specific terms shall take precedence.

4. The Service provides access to tools, data and actions made available by Third-Party Platforms and Providers. By using the Service, the User agrees to be bound by the terms and policies of each Third-Party Platform and Provider whose services are accessed through the Service, as further set out in Article 9. Where the User accesses YouTube through the Service, the User also agrees to be bound by the YouTube Terms of Service (https://www.youtube.com/t/terms).

Article 2 (Definitions)

The terms used in these Terms shall have the meanings set forth below:

1. "Agreement": Refers to the agreement between the Company and the User for the use of the Service, based on these Terms.

2. "Organization": Refers to the individual or legal entity that enters into the Agreement with the Company and holds the account in the Service under which Members, Projects, Stored Credentials, Connected Accounts, the Plan and the Prepaid Balance are registered. The Organization is the contracting party and is responsible for the fees and for compliance with these Terms as set out in Article 5. An individual who uses the Service without inviting other Members is the Organization in respect of that individual's account.

3. "Member": Refers to an individual who uses the Service under an Organization, whether as the individual who created the Organization or as a person who has been invited to and has accepted membership of the Organization or one of its Projects. "Owner" and "Administrator" refer to Members holding the corresponding roles in the Service.

4. "User": Refers to the Organization and each of its Members, collectively or individually as the context requires. Obligations to pay fees, to indemnify, and other contractual liabilities under these Terms are borne by the Organization only. Provisions that set rules for the use of the Service (including Articles 6, 7, 8, 11, 13 and 15) also apply to each Member, who shall use the Service in accordance with those rules and within the access granted by the Organization; a Member does not by reason of these Terms incur any personal liability to pay fees or to indemnify the Company.

5. "Project": Refers to a subdivision of an Organization that holds its own Relvo Keys, Stored Credentials, Connected Accounts, access settings, usage records and Results.

6. "Relvo Key": Refers to an API key, access token or other authentication credential issued by the Service for a Project and used to authenticate requests to the Service, including requests made through the MCP endpoint or the HTTP API of the Service.

7. "User Information": Refers to the login ID, password, sign-in codes and Relvo Keys of a User.

8. "Agent": Refers to any software, AI agent, MCP client, script or other automated system that sends requests to the Service using a Relvo Key.

9. "Third-Party Platform" or "Platform": Refers to a service operated by a third party (such as a search engine, social network, marketplace, advertising platform or SaaS application) with which a Tool interacts, on which a Tool performs an action, or from which a Tool obtains data.

10. "Provider": Refers to a third party that supplies to the Company the capability, data, model or API behind a Tool, including data vendors, AI model providers and media-generation providers.

11. "Tool": Refers to an individual action, data query, or other capability made available through the Service, as listed in the catalog of the Service.

12. "Execution": Refers to a single request to run a Tool that has been accepted by the Service, identified by an execution ID, including any internal retries and any routing to an alternative Provider performed by the Company in respect of that request.

13. "Input": Refers to the data, parameters, prompts, files and instructions submitted by a User or an Agent to the Service in connection with an Execution or a Server-Side Run.

14. "Result": Refers to the data, text, files, links or other output returned by an Execution or a Server-Side Run.

15. "User Content": Refers to Inputs, skills, tool definitions, files and other materials that a User uploads to or stores in the Service.

16. "Stored Credential": Refers to an API key, secret, token or other credential issued by a Third-Party Platform or Provider that a User registers with the Service for use in Executions (so-called "bring your own key").

17. "Connected Account": Refers to an account held by the User with a Third-Party Platform that the User has linked to the Service through the authorization procedure (such as OAuth) provided by that Platform.

18. "Access Credentials": Refers to the access tokens, refresh tokens and associated metadata (including the identity of the Platform, the scopes granted, the account or property selected, and expiry and refresh timestamps) issued by a Third-Party Platform to the Company in respect of a Connected Account. Access Credentials do not include the User's password for the Connected Account, which is never disclosed to the Company.

19. "Platform-Managed Access": Refers to an Execution performed using credentials held by the Company under its own agreement with a Provider, rather than a Stored Credential or Connected Account of the User.

20. "Provider Terms": Refers to the usage restrictions, acceptable-use rules and other conditions of a Provider or Third-Party Platform that apply to a Tool, as identified or linked on the Service for that Tool.

21. "Sub-processor List": Refers to the list of sub-processors of the Company set out in Article 5 of the Privacy Policy, together with the Providers indicated as sub-processors for each Tool in the catalog of the Service, as updated from time to time.

22. "Plan": Refers to a subscription tier of the Service (such as Free, Hobby or Pro) as displayed on the Service.

23. "Plan Credit": Refers to the allowance of metered usage included in a paid Plan for each billing period.

24. "Prepaid Balance": Refers to the balance of funds paid in advance by an Organization and recorded in the Service for the payment of metered usage fees.

25. "Server-Side Run": Refers to the execution, in a sandboxed environment operated by the Company, of code (such as Python scripts or shell commands) submitted by a User or an Agent.

26. "Telecommunications Equipment": Refers to smartphones, tablets, computers, servers and other devices.

27. "Business Day": Refers to a day other than a Saturday, a Sunday or a public holiday in the United States.

Article 3 (User Registration)

1. A person who wishes to use the Service shall register in accordance with the procedures specified by the Company, upon agreeing to these Terms.

2. Registration is completed, and the Agreement is formed, when the person completes the procedures in the preceding paragraph, including the first sign-in to the Service by an e-mailed sign-in code or a supported identity provider. The Company does not conduct any prior screening of registrations.

3. Notwithstanding the preceding paragraph, if the Company becomes aware that any of the following applies to a person who has registered (hereinafter referred to as the "Registrant"), the Company may refuse the registration or, where the registration has been completed, suspend the account or terminate the Agreement under Article 17:

(1) If any falsehood, error, or omission is found in all or part of the registration information provided to the Company.

(2) If the Registrant is under sixteen (16) years of age.

(3) If the Registrant is a minor, an adult ward, a person under curatorship, or a person under assistance, and has not obtained the consent of a legal representative, guardian, conservator, or assistant.

(4) If the Company reasonably determines that the Registrant is a member of a criminal organization, a former member who has left such an organization within the last five years, a quasi-member, an affiliate company or organization, or any other group comparable to a criminal organization (hereinafter collectively referred to as "Anti-Social Forces"), or if the Company reasonably determines that the Registrant provides funds or otherwise supports the operations of Anti-Social Forces.

(5) If the Company reasonably determines that the Registrant has previously violated a contract with the Company or is associated with such a person.

(6) If the Registrant has been subject to any of the measures set forth in Article 16.

(7) Other cases in which the Company reasonably determines that registration is inappropriate.

4. In the event of any change in the information registered in accordance with the preceding paragraphs, the User shall promptly complete the procedures to update the registered information.

5. A Member who creates an Organization, or who invites other Members to an Organization or Project, represents and warrants that the Member has the authority to do so on behalf of the Organization and of the entity, if any, that the Organization represents.

Article 4 (Contents of the Service)

1. The Service is a gateway through which Users and their Agents may discover and run Tools provided by Providers and interact with Third-Party Platforms using a single Relvo Key. The Service authenticates requests, injects the applicable credentials on the server side, routes each Execution to a Provider, meters usage, and returns Results.

2. Where a Tool is available from more than one Provider and the User has not selected a specific Provider, the Company may select the Provider for an Execution and may automatically route an Execution to an alternative Provider where the selected Provider fails, is unavailable or is rate-limited. The User acknowledges that the Input for an Execution is transmitted to the Provider so selected. However, for Tools that perform an action on a Third-Party Platform or otherwise change state (such as publishing content, sending messages or e-mails, placing calls, or creating or modifying advertising campaigns), the Company shall not automatically retry an Execution or route it to an alternative Provider unless the Company has confirmed that the original attempt was not performed or the Tool supports a mechanism that prevents duplicate performance. Where neither condition is met, the Execution is returned with a status indicating that its outcome could not be confirmed, and the User should check the Third-Party Platform before resubmitting.

3. A Result may include links to files generated or retrieved during an Execution. Such links and files are available for the period indicated with the Result, after which they may be deleted. The User is responsible for downloading any Result or file that the User wishes to retain. The Service is a working gateway and is not a system of record.

4. The Company may add, modify, suspend or withdraw any Tool, Provider, Third-Party Platform or feature of the Service at any time, including where required by a Provider or Third-Party Platform, and may change the access type available for a Tool (including by making a Tool available only through a Stored Credential or Connected Account) where the Company determines that the Provider Terms no longer permit Platform-Managed Access.

Article 5 (Organizations, Projects and Members)

1. Each User belongs to at least one Organization. An Owner or Administrator of an Organization may create and delete Projects, invite and remove Members, assign roles, register and remove Stored Credentials and Connected Accounts, create and revoke Relvo Keys, and set the Tools, Providers and usage limits available to each Member, Project and Relvo Key.

2. The acts of a Member performed within an Organization, and all Executions and Server-Side Runs performed using a Relvo Key of a Project, are attributed to that Organization. The Organization is responsible for all fees incurred and for compliance with these Terms by its Members and Agents. Where the Organization is a legal entity, the Owner and each Administrator represent and warrant that they have the authority to bind that entity.

3. A Member may use the Stored Credentials and Connected Accounts registered in a Project to which the Member has access, within the access granted by an Owner or Administrator. The Service does not display the secret value of a Stored Credential to any Member after registration.

4. Executions, Server-Side Runs and other usage within an Organization are recorded by the Service. Owners and Administrators may view the usage records of each Member, Project and Relvo Key, including the Member or Relvo Key that initiated each Execution, the Tool, the Provider, the time, the outcome and the fee. Each Member acknowledges that its usage is visible to the Owners and Administrators of the Organization. The Company does not record the bodies of requests to, or responses from, Providers except as set out in the Privacy Policy.

5. Where a Member is removed from an Organization or Project, that Member's access to its Relvo Keys, Stored Credentials, Connected Accounts, User Content and Results ceases. A Connected Account linked by that Member remains registered to the Project until it is unlinked in the Service or revoked at the Platform. The Member who linked a Connected Account may revoke the Service's access at the Platform at any time, including after leaving the Organization, and the Organization shall unlink any Connected Account that is personal to a departing Member unless that Member has agreed to its continued use.

6. Where an Owner or Administrator deletes a Project, or deletes the Organization and expressly elects immediate deletion, the Relvo Keys, Stored Credentials, Access Credentials, User Content and Results of that Project or Organization are deleted without the export period under Article 17, paragraph 3, and usage records are handled in accordance with the Privacy Policy. Deletion so elected cannot be reversed, and the Company has no obligation to restore deleted data. In all other cases of termination, Article 17, paragraph 3 applies.

Article 6 (Relvo Keys and Agents)

1. All requests authenticated with a Relvo Key, including requests sent by an Agent, are deemed to be made by the User to which the Relvo Key was issued, and that User is responsible for them as for its own acts, including the fees incurred, the Inputs transmitted, the code submitted for Server-Side Runs, and the actions performed on Third-Party Platforms. An Agent acting under a Relvo Key is the User for the purposes of these Terms.

2. The User shall configure its Agents so that they operate within the access granted to the Relvo Key, the usage limits set in the Service, and the terms of the Providers and Third-Party Platforms concerned. The User shall ensure that its Agents check the status of an existing Execution before resubmitting any paid or state-changing Execution, and acknowledges that a timeout in the User's client does not by itself establish that an Execution did not run.

3. The Company may revoke or suspend a Relvo Key where it reasonably suspects compromise or misuse, and shall not be liable for any resulting interruption except to the extent caused by the Company's negligence or breach of these Terms, and in any event subject to Article 19.

Article 7 (Stored Credentials)

1. A User may register Stored Credentials with the Service. The Company stores Stored Credentials in encrypted form and does not display or return the secret value of a Stored Credential through the Service or the API after registration.

2. The Company uses Stored Credentials solely for the following purposes, and for no other purpose:

(1) to perform Executions requested by a Member or Agent of a Project with access to the Stored Credential;

(2) to verify periodically that the Stored Credential remains valid; and

(3) to comply with applicable law or a lawful request of a competent authority.

The Company does not read, mine, sell or otherwise use Stored Credentials, or the accounts to which they relate, for any other purpose.

3. The User represents and warrants that it has the right to register and use each Stored Credential; that its registration and use through the Service, including use by Members and Agents, does not breach the terms of the Third-Party Platform or Provider that issued it; and that the User has the authority to grant Members and Agents access through it.

4. The User may delete a Stored Credential at any time in the Service. The User should also revoke the credential at the issuing Platform or Provider, which is always the faster and more complete means of revocation. Upon deletion of a Stored Credential, deletion of the Project or Organization to which it belongs, or termination of the Agreement, the Company deletes the Stored Credential in accordance with the Privacy Policy.

5. The Service holds Stored Credentials as a working vault for the purpose of Executions and not as a system of record. The User shall retain its own copy of any credential that cannot be re-issued.

6. Fees, quotas, rate limits and other restrictions imposed by a Third-Party Platform or Provider in respect of a Stored Credential are the responsibility of the User. Executions performed using a Stored Credential are not metered by the Company unless otherwise displayed on the Service.

Article 8 (Connected Accounts)

1. By linking a Connected Account, the User authorizes the Company to access and operate that Connected Account, using the Access Credentials issued by the relevant Platform, to the extent necessary to perform the Executions requested by a Member or Agent of the Project with access to the Connected Account and to maintain the validity of the Access Credentials. The Service informs the Member at the time of linking that other Members of the Project may run Tools using the Connected Account.

2. The User may withdraw the authorization in paragraph 1 at any time by unlinking the Connected Account in the Service or by revoking the Service's access in the security or permissions settings of the Platform. Upon withdrawal, or upon termination of the Agreement, the Company shall immediately cease using the Access Credentials and shall delete them from its production systems within seven (7) days of the withdrawal or termination; copies in encrypted backups are deleted in accordance with the Privacy Policy. Revocation at the Platform takes effect immediately and prevents any further access by the Service.

3. The User represents and warrants that the User holds, or is duly authorized by the holder to link and operate, each Connected Account, and that all actions performed on a Connected Account through the Service are performed at the User's instruction and risk. The User shall promptly notify the Company upon suspecting that a Connected Account or its Access Credentials have been compromised.

Article 9 (Third-Party Platforms and Providers)

1. The Tools are provided using the services, data, models and APIs of Providers, and interact with Third-Party Platforms. The Company identifies on the Service, for each Tool, the Provider Terms that apply to it, and the User shall comply with the Provider Terms in addition to these Terms.

2. Executions using a Stored Credential or a Connected Account: Where an Execution is performed using a Stored Credential or a Connected Account, the Execution is performed under the User's own agreement with the Provider or Third-Party Platform concerned. The Company is not a party to that agreement, and the User is responsible for compliance with it, including any fees, quotas and rate limits.

3. Executions using Platform-Managed Access: The Company offers Platform-Managed Access only for Tools whose Provider Terms, as reviewed by the Company, permit the Company to make the Provider's data or services available to third parties as part of the Service. Tools of other Providers are available only through a Stored Credential or Connected Account of the User, as indicated on the Service. Where an Execution is performed using Platform-Managed Access, the Execution is performed under the Company's own agreement with the Provider. The Company is responsible for maintaining that agreement and for its review of the Provider Terms under this paragraph, and nothing in these Terms makes the User responsible for a breach by the Company of that agreement. The User shall comply with the Provider Terms displayed for the Tool, including any restrictions on the redistribution, resale, storage or commercial use of Results, and acknowledges that the Company may restrict a Tool where required by the Provider.

4. The Input for an Execution is transmitted to the Provider and, where applicable, to the Third-Party Platform concerned, and the data contained in a Result is obtained from them. The Company does not control, and makes no warranty as to the accuracy, completeness, currency or lawfulness of, data obtained from Providers or Third-Party Platforms. Each Provider's handling of Inputs and Results, including retention and any use for model training, is governed by that Provider's own terms, which the Company identifies on the Service.

5. Where the User accesses YouTube through the Service, the User agrees to be bound by the YouTube Terms of Service (https://www.youtube.com/t/terms) and acknowledges the Google Privacy Policy (https://policies.google.com/privacy). The Company's use and transfer to any other application of information received from Google APIs adheres to the Google API Services User Data Policy, including the Limited Use requirements.

6. Where a Tool generates or processes media containing a human face, voice or other likeness, the User represents and warrants that the likeness is the User's own or that of an individual who has granted explicit authorization, and shall provide evidence of such authorization upon the Company's request.

7. The Company is responsible to its Providers for compliant use of their services and may suspend, restrict or remove any use of the Service that violates, or that the Company reasonably believes may violate, the terms or policies of a Provider or Third-Party Platform.

8. Where a Provider or Third-Party Platform changes, suspends or terminates its services or API (including by suspending, restricting or revoking the Service's access to a Connected Account), changes its pricing or terms, or imposes rate limits or quotas, the Company may change, suspend or withdraw the affected Tools accordingly, is under no obligation to restore access, and shall not be liable for the resulting unavailability except to the extent caused by the Company's negligence or breach of these Terms, and in any event subject to Article 19.

Article 10 (Plans, Fees and Prepaid Balance)

1. The fees for the Service consist of (i) the fee for the Plan selected by the Organization, if any, and (ii) metered usage fees for Executions and Server-Side Runs performed using Platform-Managed Access, in each case in accordance with the fee schedule displayed on the Service.

2. Plan fees are billed in advance for each billing period and the Plan renews automatically for successive billing periods of the same length until cancelled. The Organization may cancel its Plan at any time in the Service, with effect from the end of the current billing period. The Company shall display the Plan fee, the billing period, the renewal terms and the cancellation method before the Organization subscribes to a paid Plan.

3. If the Company offers a free trial of a paid Plan, the Company shall notify the Organization of the trial period before it begins. Unless the Organization cancels before the trial period expires, the Plan shall convert to a paid Plan at the end of the trial period and the Organization shall pay the applicable Plan fee.

4. A paid Plan includes a Plan Credit for each billing period. Unused Plan Credit does not roll over to the following billing period.

5. An Organization may add funds to its Prepaid Balance by the payment methods specified by the Company. Metered usage fees in excess of the Plan Credit are deducted from the Prepaid Balance. The Prepaid Balance cannot be transferred to another Organization or to a third party. Funds added to the Prepaid Balance expire six (6) months after the date of payment to the extent unused, and expired funds are not refunded. Metered usage fees are deducted first from the funds with the earliest expiry date.

6. The price of an Execution is displayed on the Service before the Execution is submitted. An Execution is charged in accordance with the charging rule displayed for the Tool concerned (for example, per request, per successful result or per accepted request), and an Execution that fails is charged only where the displayed charging rule so provides. Each Execution is charged once: internal retries and automatic routing to an alternative Provider under Article 4, paragraph 2 do not give rise to an additional charge, and the amount charged for an Execution shall not exceed the price displayed to the User before submission. Executions performed using a Stored Credential or a Connected Account are not metered unless otherwise displayed on the Service. The Organization is responsible for all Executions submitted using its Relvo Keys, including Executions submitted by Agents.

7. The Company shall not charge any payment method that the Organization has not saved in the Service, and shall add funds to the Prepaid Balance automatically only where the Organization has enabled automatic top-up and agreed to the top-up amount.

8. The Company may grant promotional credit, including sign-up credit and referral credit. Promotional credit is not money; it may be used only for metered usage fees, is not redeemable for cash, refundable or transferable, may be subject to an expiry period displayed on the Service, and may be withheld or reversed where the Company reasonably determines that it was obtained through artificial, duplicate or self-referred accounts.

9. Plan fees and funds added to the Prepaid Balance are non-refundable, except in the following cases: (i) where the Company terminates the Agreement under Article 17 for a reason other than a breach of these Terms by the Organization or its Members, or discontinues the Service under Article 20; (ii) where the Organization terminates the Agreement under Article 29, paragraph 3 because it does not agree to modified Terms; (iii) where the Organization terminates the Agreement under Article 17, paragraph 2 because of the Company's material breach of these Terms; and (iv) where a termination is reversed as having been taken in error under Article 27, paragraph 2 and the Organization elects not to be reinstated. In each of cases (i) to (iv), the Company shall refund the unused Prepaid Balance and the pro rata portion of any prepaid Plan fee for the remainder of the current billing period within thirty (30) days of termination. Refunds are also made where an amount was charged in error, as set out in paragraph 12, and where a refund is required by applicable law. Plan Credit and promotional credit are not refunded in any case.

10. The Company may change the fee schedule, including Plan fees and the prices of Executions, by notice through the Service. A change to a Plan fee applies from the first billing period beginning at least thirty (30) days after the notice. A change to the price of an Execution applies to Executions submitted after the changed price is displayed on the Service.

11. All fees are exclusive of taxes. The User is responsible for all applicable taxes (including VAT, GST, sales tax, or consumption tax) arising from its use of the Service.

12. The User should raise any query regarding a charge with the Company within thirty (30) days of the charge, citing the execution ID, so that the Company can investigate while the records are available. The Company shall investigate each query in good faith. Where the Company confirms that an amount was charged in error, including a charge in excess of the displayed price or a duplicate charge, the Company shall correct the charge and credit the Prepaid Balance or refund the amount, at the User's election, within fourteen (14) days of confirmation. The thirty-day period does not limit any right of the User under applicable law.

Article 11 (Management of User Information and Telecommunications Equipment)

1. The User shall be responsible for properly managing and storing its User Information and shall not permit any third party to use, lend, transfer, sell, or otherwise handle it without the prior consent of the Company, except that the User may provide a Relvo Key to an Agent operated by or for the User in accordance with Article 6.

2. The User shall, at its own expense and responsibility, provide all necessary Telecommunications Equipment, communication methods, software and other environmental resources required to access the Service, and shall bear all communication costs incurred while using the Service.

3. The User shall bear responsibility for any damages arising from inadequate management of its User Information or Telecommunications Equipment, errors in their use, or unauthorized use by third parties. The Company shall bear no liability for such damages unless caused by the intentional or negligent acts of the Company.

4. If there is a risk that User Information or Telecommunications Equipment may be used by a third party, the User shall immediately revoke the affected Relvo Keys, notify the Company, and follow any instructions provided by the Company.

Article 12 (Conditions for Provision of the Service)

1. The Company may suspend or modify all or part of the Service without prior notice to the User in any of the following cases:

(1) When performing inspections or maintenance on computer systems related to the Service.

(2) If the Service cannot be operated due to computer or communication line failures, mishandling, excessive access concentration, unauthorized access, hacking, or similar issues.

(3) If the Service cannot be operated due to force majeure, including but not limited to earthquakes, lightning, fires, windstorms, floods, power outages, or other natural disasters.

(4) If a Provider or Third-Party Platform suspends, restricts or changes its services or API.

(5) In any other cases where the Company reasonably determines that suspension or modification of the Service is necessary.

2. The Company does not commit to any uptime, response time or support level for the Service unless expressly agreed in writing.

3. The Company may set and change rate limits, concurrency limits, daily spending limits and other usage limits for the Service, an Organization, a Project or a Relvo Key, in order to protect the Service, comply with Provider Terms or prevent excessive or abusive use, and may refuse Executions that exceed such limits.

Article 13 (Intellectual Property Rights)

1. User Content: As between the User and the Company, the User owns all rights, title and interest in and to the User Content. The User grants the Company a royalty-free, worldwide license to host, store, process, transmit, run and display the User Content, and to share it with the Members of the Project or Organization in which it is stored, solely to the extent necessary to provide and maintain the Service.

2. Results: The Company claims no ownership of Results. The User's right to use, store, redistribute or commercialize a Result is subject to the terms of the Provider and Third-Party Platform from which the Result was obtained and to applicable law, and the User acknowledges that Results may contain third-party data, including personal data, that is subject to such terms and laws.

3. Training Opt-out: The Company will not use User Content, Inputs, Results, Stored Credentials, Access Credentials or data obtained from Connected Accounts to train, improve, or fine-tune artificial intelligence or machine learning models. This commitment binds the Company only; the retention and use of Inputs and Results by a Provider are governed by that Provider's terms as set out in Article 9, paragraph 4. The Company may use aggregated and de-identified usage metadata (such as the Tool, Provider, time, latency, outcome and price of Executions, but not the content of Inputs or Results) to operate and improve the Service, including to train and improve the models used to select Providers and route Executions.

4. Company Content: All intellectual property rights related to the Service, the catalog, the documentation and all other content provided by the Company (excluding User Content and Results) shall belong to the Company or its licensors. The source code of the Service is proprietary, and self-hosting of the Service is not offered. Subject to these Terms, the Company grants the User a limited, non-exclusive, non-transferable, non-sublicensable and revocable right, during the term of the Agreement, to access and use the Service for the User's own internal business or personal purposes.

5. Feedback: If the User provides any suggestions or feedback regarding the Service, the Company shall have a royalty-free, perpetual, and irrevocable license to use such feedback without restriction or compensation.

6. Moral Rights: The User shall not exercise moral rights against the Company with respect to User Content.

7. User Warranty for User Content: The User represents and warrants that it owns or has obtained all necessary rights, licenses, and consents to provide the User Content to the Service, and that the User Content, and the Company's use thereof as permitted herein, will not violate any applicable law or infringe the intellectual property, privacy, or other rights of any third party.

8. User Content stored in a Project is accessible to the Members of that Project. The User shall not include Stored Credentials, passwords or other secrets in User Content, and the Company shall not be liable for the disclosure of any secret so included.

Article 14 (Publicity)

1. The Company may use and disclose the Organization's name and logo, as a user of the Service, for the purpose of introducing case studies or customer achievements on the Company's website, in company brochures and other promotional materials, on the Company's official social media accounts, and in any other materials or web pages prepared for the advertisement or promotion of the Company or the Service. The Company shall not state or imply that the Organization endorses the Company or the Service beyond the fact that it is a user, and shall not use the name of an Organization that is an individual without that individual's prior consent.

2. If the Organization objects to the use under the preceding paragraph, it may notify the Company at any time in the Service or in writing, whereupon the Company shall make no new use of the name and logo and shall remove them from materials under its control within a reasonable period.

Article 15 (Prohibited Acts)

1. In using the Service, the Company prohibits Users from engaging in any of the following acts:

(1) Acts that violate these Terms.

(2) Acts that infringe, or may infringe, on the intellectual property rights, portrait rights, privacy rights, or other proprietary or personal rights of the Company, its licensors, Providers, Third-Party Platforms, or any third party.

(3) Acts that cause, or may cause, disadvantage or damage to the Company, Providers, Third-Party Platforms or third parties.

(4) Acts that unjustly harm or threaten to harm the honor, rights, or reputation of others.

(5) Acts that violate any applicable laws, regulations, or ordinances, including data protection, anti-spam, telemarketing, consumer protection, and export control laws, in collecting, processing, or using data obtained through the Service.

(6) Acts that offend, or may offend, public order and morals.

(7) Criminal acts, acts that lead to or promote criminal acts, or acts that may lead to or promote criminal acts.

(8) Providing information that is false or may be false.

(9) Unauthorized access to the Company's systems, probing or scanning the Service for vulnerabilities, attempting to escape or defeat the sandbox of a Server-Side Run, distributing computer viruses or malware, or any other act that interferes, or may interfere, with the normal operation of the Service.

(10) Registering or using a Stored Credential or Connected Account without the authorization of its holder, or accessing an account that the User is not entitled to access.

(11) Breaching the terms, rate limits, quotas, or anti-abuse measures of a Provider or Third-Party Platform, including by using the Service to disguise the origin of automated traffic or to evade a suspension or ban imposed by a Provider or Third-Party Platform.

(12) Circumventing or attempting to circumvent usage limits, access restrictions, Plan limits, metering, or the sandboxing of Server-Side Runs.

(13) Reselling, sublicensing, or redistributing Results or data obtained through the Service, or compiling such data into a database or product, where prohibited by the terms of the Provider or Third-Party Platform concerned.

(14) Examining, disassembling, decompiling, reverse engineering, or otherwise attempting to derive the source code of the Service.

(15) Acts that harm, or may harm, the credibility of the Service.

(16) Acts that may adversely affect the mental or physical well-being of youth or hinder their healthy development (including excessively violent or obscene expressions, encouragement of suicide or self-harm, promotion of inappropriate drug use, or encouragement of discrimination).

(17) Using the Service by impersonating a third party, including using another User's account or Relvo Key.

(18) Acts that lead, or may lead, to criminal activities such as fraud, illegal sales of bank accounts or mobile phones, etc.

(19) Acts related to the proceeds of crime, financing of terrorism, or acts suspected of being related to the financing of terrorism.

(20) Using the Service or any Result to create, train, or improve a product or service that competes with the Service, or systematically copying the catalog of the Service.

(21) Generating or promoting disinformation, misinformation, or fake online engagement (e.g., fake reviews, spam comments, artificial followers).

(22) Uploading, referencing, or generating the face, voice, or likeness of any real person other than the User or an individual from whom the User has obtained explicit authorization, or creating any deepfake, non-consensual, or deceptive synthetic likeness of a real person.

(23) Deceiving or misleading consumers, or engaging in any fraudulent marketing practices.

(24) Generating sexually explicit, defamatory, or highly sensitive content.

(25) Sending unsolicited communications, or conducting profiling or tracking of individuals, using contact or personal data obtained through the Service in violation of applicable law.

(26) Acts that directly or indirectly cause or facilitate any of the prohibited acts listed above, or attempting to engage in any of them.

(27) Any other acts deemed inappropriate by the Company.

Article 16 (Measures against Violations)

1. If a User engages in, or the Company reasonably suspects that a User has engaged in, any of the prohibited acts set forth in Article 15, or otherwise breaches these Terms, the Company may take any of the following measures without prior notice:

(1) Suspend or restrict the use of all or part of the Service by the User, the Member, the Project or the Organization concerned.

(2) Revoke Relvo Keys, disable Stored Credentials or Access Credentials, or restrict access to User Content or Results. The Company shall not delete User Content or Results under this item before the period for objection under Article 27, paragraph 2 has expired or any objection has been determined, except where immediate deletion is required by law, by order of a competent authority, or to remove content that is unlawful or that infringes the rights of a third party.

(3) Terminate the Agreement.

(4) Take any other action that the Company reasonably deems necessary, including reporting to a Provider, Third-Party Platform or competent authority.

2. The Company shall not be liable for any damages incurred by the User as a result of measures taken under the preceding paragraph, except to the extent caused by the Company's negligence or breach of these Terms (including a measure taken in error that the Company fails to reverse under Article 27, paragraph 2), and in any event subject to Article 19.

Article 17 (Termination)

1. The Company reserves the right to terminate this Agreement with the Organization without prior notice if any of the following events occurs in respect of the Organization (or, where the Organization is an individual, in respect of that individual):

(1) The registration information contains false information.

(2) The User has previously been expelled from the Service by the Company.

(3) Where the Organization is an individual, the Company is notified of that individual's death by the individual's heirs or other representatives, or the Company is able to confirm the individual's death.

(4) A person under sixteen (16) years of age uses the Service, or a minor uses the Service without the consent of a legal representative.

(5) An adult ward, person under curatorship, or person under assistance uses the Service without the consent of a guardian, curator, or assistant.

(6) The User fails to respond to the Company's requests in good faith.

(7) The User's Organization has not been used, and has had no Prepaid Balance or paid Plan, for a period of twelve (12) months or more.

(8) The User has repeatedly infringed the copyright or other intellectual property rights of third parties through the Service.

(9) Any other case in which the Company reasonably deems it inappropriate for the User to continue to use the Service.

2. In addition to the cases listed in paragraph 1, the Company may terminate this Agreement by providing thirty (30) days' prior notice to the User. The Organization may terminate this Agreement at any time by deleting the Organization in accordance with the procedures specified by the Company, and may terminate it with immediate effect by notice where the Company commits a material breach of these Terms that is not remedied within thirty (30) days of the Organization's notice of the breach.

3. Upon termination of this Agreement, the Organization shall immediately fulfill all outstanding payment obligations owed to the Company, and the following shall apply:

(1) Immediately upon termination, the Company shall invalidate the Organization's Relvo Keys and cease all access to its Connected Accounts and all use of its Stored Credentials.

(2) Within seven (7) days of termination, the Company shall delete the Organization's Stored Credentials and Access Credentials from its production systems.

(3) The Company shall retain the User Content and Results held by the Organization at the time of termination for thirty (30) days after termination so that the Organization may export them, and shall delete them after that period. Results and files that are subject to a shorter availability period under Article 4, paragraph 3 remain subject to that period. This item does not apply where the Organization has expressly elected immediate deletion under Article 5, paragraph 6. The Organization is responsible for exporting any data that it wishes to retain within that period.

(4) Copies held in encrypted backups are deleted in the ordinary course of backup rotation within the period stated in the Privacy Policy, and records that the Company is required to retain for accounting, tax, security or legal purposes are retained for the periods stated in the Privacy Policy and used only for those purposes.

4. Where an event listed in paragraph 1, or a breach of these Terms, relates to an individual Member rather than to the Organization, the Company may suspend or terminate that Member's access to the Service, and shall not terminate the Agreement with the Organization on that ground unless the Organization fails to remove or otherwise remedy the matter within fourteen (14) days of the Company's notice, or the Organization itself participated in the breach.

5. A Member may cease to be a Member at any time by leaving the Organization or deleting the Member's account, and an Owner or Administrator may remove a Member at any time. The departure or removal of a Member, or the deletion of a Member's account, does not terminate this Agreement with the Organization, and Article 5, paragraph 5 applies to that Member's access and Connected Accounts.

Article 18 (Disclaimers and Limitation of Liability)

1. AS IS Basis: The Service, the Tools and the Results are provided on an "AS IS" and "AS AVAILABLE" basis. The Company makes no warranties regarding the completeness, accuracy, currency, validity, or legality of the Results, the Tools or the content of the Service. Additionally, the Company does not guarantee that the Service will be uninterrupted, free from suspension, error-free, or otherwise free from impairment.

2. If a dispute arises between the User and a third party (including a Provider or Third-Party Platform) due to the use of the Service or any Result, the User shall resolve the dispute at its own responsibility, and no claims may be made against the Company, except to the extent that the dispute arises from the Company's breach of these Terms or of its own agreement with a Provider, or from an error in the Company's configuration or operation of the Service.

3. Users may be directed to services operated by third parties related to the Service (hereinafter referred to as "External Services") while using the Service. In such cases, the User agrees to use both the Service and the External Services at its own responsibility and expense, adhering to the terms of use of the External Services. The Company does not warrant the completeness, accuracy, or validity of the content provided by External Services.

4. Tools are provided based on the APIs and data of Providers and Third-Party Platforms as available at the time, and the Company makes no warranty as to the suitability of any Tool or Provider for the User's intended purposes. The selection of a Provider by the Company under Article 4, paragraph 2 is made on the basis of availability, measured performance and price, and the Company makes no warranty as to the result of that selection.

5. The Company shall not be liable for any damages resulting from the User's failure to update its registration information.

6. Users shall use the Service within the bounds of applicable laws and regulations. The Company assumes no responsibility for any legal violations, domestic or international, committed by the User in connection with the use of the Service or of any Result.

7. The Company shall implement technical and organizational security measures that are reasonable in light of the nature of the Service, as described in the Privacy Policy, to protect User Information, Stored Credentials and Access Credentials. The Company shall not be liable for damages resulting from unauthorized access to, or theft or disclosure of, User Information, Stored Credentials or Access Credentials, except to the extent caused by the Company's willful misconduct or negligence (including its failure to implement such measures), and in any event subject to Article 19.

8. The Company shall not be liable for any non-performance of this Agreement, in whole or in part, due to force majeure, including but not limited to natural disasters, earthquakes, fires, strikes, trade suspensions, war, civil disturbances, outbreaks of infectious diseases, or the failure of a Provider, Third-Party Platform or hosting provider, in each case to the extent that the event is beyond the Company's reasonable control and is not attributable to the Company's selection, configuration or operation of the Service.

9. If any issues arise between Users, including between Members of an Organization, either within or outside the Service, the Company shall not be liable, and the Users shall resolve such issues at their own expense and responsibility.

10. AI-Generated and Automated Output: The User acknowledges that certain Tools utilize generative artificial intelligence and that Results are produced automatically from third-party data. Results may be inaccurate, incomplete, outdated, or offensive. The User is solely responsible for reviewing and verifying the accuracy and legality of all Results before relying on, publishing, distributing or acting upon them, including actions performed by Agents on the basis of Results. The Company assumes no liability for any inaccuracies or errors in the Results.

11. Server-Side Runs: The Company may make Server-Side Runs available. Server-Side Runs are performed in a sandboxed environment subject to restrictions on execution time, file system access and network egress, which the Company may change at any time without notice. The User is solely responsible for the code submitted for Server-Side Runs and for its output. The Company does not review such code and makes no warranty as to the environment, resources or availability of Server-Side Runs.

Article 19 (Liability for Damages and Indemnification)

1. Limitation of Liability: Notwithstanding any other provision, the Company's total aggregate liability for all claims arising out of or relating to these Terms or the Service shall not exceed the greater of (i) one hundred US dollars (US$100) or (ii) the amount paid by the Organization to the Company for the Service in the twelve (12) months preceding the event giving rise to the claim. The Company's obligations to refund amounts and to correct charges under Article 10 are not subject to, and do not count towards, this limit.

2. Exclusion of Damages: In no event shall the Company be liable for any punitive, incidental, special, consequential, or indirect damages, or for any loss of profits, revenue, data, or business opportunity, even if advised of the possibility of such damages.

3. Nothing in these Terms excludes or limits any liability that cannot be excluded or limited under applicable law, including liability for fraud, for death or personal injury caused by negligence, or for the Company's willful misconduct or gross negligence.

4. Class Action Waiver: THE USER AGREES THAT ANY DISPUTE RESOLUTION WILL BE CONDUCTED ONLY ON AN INDIVIDUAL BASIS AND NOT IN A CLASS, CONSOLIDATED, OR REPRESENTATIVE ACTION.

5. Indemnification: The Organization shall defend, indemnify, and hold harmless the Company and its officers, directors and employees from and against any and all third-party claims, and the liabilities, damages, and expenses (including reasonable attorneys' fees) arising from them, to the extent arising out of (i) the User's violation of these Terms, including by its Members and Agents; (ii) the registration or use of a Stored Credential or Connected Account that the User was not entitled to register or use; (iii) a violation of the Provider Terms by Executions performed under the User's Relvo Keys; (iv) the User's collection, processing or use, in violation of applicable law, of personal data or other data obtained through the Service; or (v) the User's infringement of any third-party right. This indemnity does not extend to any claim to the extent that it arises from the Company's breach of these Terms, the Company's negligence or willful misconduct, or the Company's breach of its own agreement with a Provider.

6. Indemnification Procedure: The Company shall notify the Organization promptly in writing of any claim for which it seeks indemnification, shall allow the Organization to control the defense and settlement of the claim with counsel reasonably acceptable to the Company, and shall provide reasonable cooperation at the Organization's expense. The Organization shall not settle any claim in a manner that imposes any obligation or admission on the Company without the Company's prior written consent, which shall not be unreasonably withheld. The Company may participate in the defense at its own expense.

Article 20 (Discontinuation of the Service)

1. The Company may discontinue the provision of the Service if it reasonably determines that discontinuation is necessary, and shall endeavor to give Users at least thirty (30) days' prior notice where practicable.

2. In the case of such discontinuation, except in instances of willful misconduct or gross negligence by the Company and except for the refund set out in Article 10, paragraph 9, the Company shall not bear any responsibility.

Article 21 (Confidentiality)

1. The User and the Company shall strictly and properly manage each other's confidential information obtained in connection with the provision or use of the Service, including know-how related to the Service, information regarding the Company's systems, Stored Credentials, and any technical or business confidential information. Neither party shall disclose, provide, or divulge such confidential information to any third party or use it for purposes other than the provision or use of the Service without the prior written consent of the other party, except that the Company may disclose the User's confidential information to its affiliates, subcontractors and Providers to the extent necessary to provide the Service and in accordance with the Privacy Policy.

2. The following information shall not be considered confidential:

(1) Information already in the possession of the receiving party at the time of disclosure.

(2) Information that was public knowledge at the time of disclosure or became public knowledge due to reasons beyond the receiving party's control.

(3) Information lawfully obtained from a third party after disclosure.

(4) Information independently developed or created without reference to the disclosed confidential information.

(5) Information required to be disclosed by law or pursuant to a court order.

3. Upon the other party's instruction or upon termination of this Agreement, the User and the Company shall promptly return or dispose of the confidential information in accordance with the other party's instructions and shall refrain from using it thereafter, subject to retention required by law and to the retention periods set out in the Privacy Policy.

4. Where the Company discloses the User's confidential information to its affiliates or subcontractors under paragraph 1, the Company shall ensure that the recipient is bound by confidentiality obligations no less protective than those in this Article. The handling of Inputs and Results by Providers is governed by Article 9, paragraph 4 and, in respect of personal data, by Article 25.

5. The Company may use the User's confidential information solely for the purpose of providing the Service.

Article 22 (Elimination of Antisocial Forces and Export Control)

1. The User and the Company represent and warrant that they are not currently, nor will they in the future become, members of organized crime groups, organized crime group members, individuals who have left organized crime groups within the past five years, quasi-members of organized crime groups, companies affiliated with organized crime groups, groups advocating socially disruptive behavior, or other equivalent entities (hereinafter collectively referred to as "Antisocial Forces"). Additionally, they represent and warrant that none of the following apply:

(1) Having a relationship where Antisocial Forces are deemed to control the management of the party.

(2) Having a relationship where Antisocial Forces are substantially involved in the management of the party.

(3) Having a relationship involving the unjustified use of Antisocial Forces for purposes such as gaining unjust profits for oneself, the party, or a third party, or inflicting damage on a third party.

(4) Having a relationship involving the provision of funds, favors, or other forms of support to Antisocial Forces.

(5) Any officer or individual substantially involved in management has a socially unacceptable relationship with Antisocial Forces.

2. The User and the Company shall ensure that neither they nor any third party acting on their behalf will engage in any of the following acts:

(1) Violent demands.

(2) Unreasonable demands exceeding legal responsibilities.

(3) Threatening behavior or acts of violence in connection with transactions.

(4) Spreading rumors, using deceit, or using force to harm the other party's credibility or disrupt their business.

(5) Other acts similar to the above.

3. If it is found that the other party is associated with Antisocial Forces as defined in paragraph 1, or engages in any prohibited acts described in paragraph 2, or if it is discovered that the other party made a false declaration regarding their representations and warranties in paragraph 1, the User or the Company may terminate this Agreement without prior notice, regardless of any attributable cause.

4. In the event of termination under the preceding paragraph, both the User and the Company agree that neither party shall be liable to compensate the other for any damages incurred as a result of such termination.

5. Export Control and Sanctions: The User represents and warrants that (i) it is not located in, organized under the laws of, or ordinarily resident in a country or territory that is subject to comprehensive sanctions under the laws of the United States or of any other jurisdiction applicable to the Company, as in force from time to time; (ii) neither it nor any person owning or controlling it is listed on, or owned or controlled by a person listed on, any applicable restricted party list (including the Specially Designated Nationals and Blocked Persons List maintained by the U.S. Department of the Treasury); and (iii) it will not use the Service to access, export or transfer data or technology in violation of applicable export control or sanctions laws.

Article 23 (Responding to Inquiries)

1. The Company will endeavor to respond to inquiries from Users regarding the Service; however, the Company is under no obligation to respond, except in cases where it has a legal or contractual duty to do so under applicable laws or these Terms.

2. The Company is not obligated to disclose the criteria it uses to determine whether or not to respond to User inquiries.

Article 24 (Assignment of Rights and Obligations)

1. Neither the User nor the Company may assign, transfer, pledge, or otherwise dispose of any rights or obligations under this Agreement, in whole or in part, to a third party without the prior written consent of the other party. However, this restriction does not apply in cases of stock transfers, business transfers, mergers, company splits, or other organizational restructurings, and the Company may assign this Agreement to a successor to the business of the Service upon notice to the User.

Article 25 (Handling of Personal Information)

1. The handling of personal information in connection with the Service shall be governed by the Company's Privacy Policy.

2. Logging and Traceability: Executions, Server-Side Runs and other usage are logged and associated with the Relvo Key and the User account concerned, as described in Article 5, paragraph 4, to support billing, security, abuse prevention and regulatory compliance. The Company may share such records with a Provider or Third-Party Platform in good-faith compliance or abuse investigations. Retention is governed by the Privacy Policy.

3. Data Processed for the Company's Own Purposes: The Company determines the purposes and means of processing the personal data of Members that it collects to operate the Service, including account data, usage records, billing data and security and abuse-prevention data, and is the controller of such data. The Privacy Policy describes that processing.

4. Data Processed on the User's Instructions: Certain Tools return or act upon personal data of individuals who are not Users (for example, contact, professional or social-media data), and Inputs and User Content may contain personal data. In respect of such data, the User determines the purposes and means of its collection and use and is the controller or, where the User processes such data on behalf of a third party, is a processor acting on that third party's instructions; in either case the Company processes it, for the term of the Agreement and the period set out in Article 17, paragraph 3, only to transmit the Input, perform the Execution and return and store the Result, and otherwise in accordance with paragraph 5. The User is solely responsible for having a lawful basis for obtaining and using such data, for providing any required notices to the individuals concerned, for honoring their rights, and for complying with all applicable data protection, anti-spam and telemarketing laws. The Sub-processor List identifies the Providers that act as sub-processors of the Company in respect of the data they receive; a Provider that is not on the Sub-processor List processes such data as an independent controller under its own terms, as indicated for the Tool concerned. The Company shall not route an Execution involving personal data under Article 4, paragraph 2 to a Provider other than one that is on the Sub-processor List or is indicated for the Tool selected by the User.

5. Processing Terms: In respect of the processing described in paragraph 4, the Company acts as a processor (or, where the User is a processor, as a sub-processor) for the User and shall:

(1) process such personal data only on the User's documented instructions, which consist of these Terms and the Executions and settings submitted through the Service, unless required to do otherwise by applicable law, in which case the Company shall inform the User of that legal requirement before processing unless the law prohibits it; and inform the User if, in the Company's opinion, an instruction infringes applicable data protection law;

(2) ensure that persons authorized to process such personal data are bound by obligations of confidentiality;

(3) implement the technical and organizational security measures described in Article 9 of the Privacy Policy;

(4) engage sub-processors only as follows: the User gives a general authorization for the Company to engage the sub-processors on the Sub-processor List; the Company shall give at least fourteen (14) days' notice of any addition or replacement of a sub-processor by updating the Sub-processor List; the User may object on reasonable data protection grounds within that period and, if the Company does not resolve the objection, may terminate the Agreement under Article 17, paragraph 2; and the Company shall impose on each sub-processor data protection obligations no less protective than those in this paragraph and remains responsible to the User for their performance, subject to Article 19;

(5) taking into account the nature of the processing and the information available to it, assist the User, insofar as possible and by appropriate technical and organizational measures, in responding to requests from individuals to exercise their rights and in ensuring compliance with the User's obligations regarding security, personal data breach notification, data protection impact assessments and prior consultation with supervisory authorities;

(6) notify the User without undue delay after becoming aware of a personal data breach affecting such personal data, and provide the information reasonably available to the Company to enable the User to meet its own obligations;

(7) delete such personal data on termination of the Agreement in accordance with Article 17, paragraph 3, unless applicable law requires its storage;

(8) make available to the User the information reasonably necessary to demonstrate compliance with this paragraph and allow for and contribute to audits, which the Company may satisfy by providing written responses to reasonable security questionnaires and any available third-party certifications or reports; any on-site audit shall be conducted at the User's expense, on at least thirty (30) days' notice, no more than once in any twelve (12) month period, during business hours and subject to confidentiality obligations; and

(9) where such processing involves a transfer of personal data from the European Economic Area, the United Kingdom or Switzerland to a country that has not been recognized as providing an adequate level of protection, comply with the Standard Contractual Clauses adopted by the European Commission (Module Two or Module Three, as applicable), the International Data Transfer Addendum issued by the UK Information Commissioner, and the corresponding requirements of Swiss law, which are incorporated into these Terms by reference, with the User as data exporter and the Company as data importer. The information required in the annexes to those clauses is set out in this Article, the Privacy Policy and the Sub-processor List, and in the event of a conflict, those clauses prevail.

6. To the extent that the Company processes personal information on behalf of a User that is a "business" under the CCPA, the Company acts as a "service provider" and shall not sell or share that personal information; shall not retain, use or disclose it for any purpose other than performing the Service, or outside the direct business relationship between the User and the Company; shall not combine it with personal information received from other sources except as permitted by the CCPA; shall comply with the obligations of the CCPA applicable to service providers; and shall notify the User if it determines that it can no longer meet those obligations.

Article 26 (Severability)

1. If any provision of these Terms is found to be invalid under applicable law, the remaining provisions shall continue to be valid and enforceable.

2. If any provision of these Terms is deemed invalid or revoked with respect to a specific User, these Terms shall remain valid and enforceable with respect to other Users.

Article 27 (Handling of Violations)

1. Users should contact the Company if they discover any violations of these Terms or any security vulnerability in the Service.

2. A User who believes that a measure taken under Article 16, or a suspension, deletion or termination under Article 17, was taken in error may submit an objection to the Company within fourteen (14) days of the measure, stating the grounds. The Company shall review the objection once in good faith and notify the User of its conclusion within fourteen (14) days of receipt, and shall reverse the measure where it confirms that the measure was taken in error. Pending the Company's conclusion, the Company shall retain the data affected by the measure, subject to Article 16, paragraph 1, item (2). Where a termination is reversed, the Organization may elect either to be reinstated, with any Plan period lost being credited, or to receive a refund under Article 10, paragraph 9. This paragraph does not limit any right of the User under applicable law.

Article 28 (Term of Agreement)

1. The term of this Agreement shall begin upon its formation and continue until the User withdraws or this Agreement is otherwise terminated. The provisions of Article 5, paragraph 6, Article 6, paragraph 1, Article 7, paragraphs 4 and 5, Article 8, paragraph 2, Article 9, Article 10 (as to amounts owed, corrections and refunds), Article 13, Article 16, Article 17, paragraph 3, Article 18, Article 19, Article 21, Article 22, Article 24, Article 25, Article 27, this Article 28, Article 30, Article 31 and Article 32 shall survive the termination of this Agreement.

Article 29 (Modifications of Terms)

1. The Company may modify these Terms at its sole discretion.

2. If the Company modifies these Terms, it will specify the effective date and notify Users of the content and effective date of the modified Terms, either through notifications, email, display on the Service, or by other methods determined by the Company. For modifications that materially affect the rights or obligations of Users, the Company shall give notice at least fifteen (15) days before the effective date, except where an earlier effective date is required by law or by a Provider or Third-Party Platform, in which case the Company shall give as much notice as is reasonably practicable.

3. The modified Terms apply from the effective date specified in the notice and not before. An Organization that does not agree to the modified Terms may terminate the Agreement before the effective date in accordance with Article 17, paragraph 2, and Article 10, paragraph 9 applies to any resulting refund. Use of the Service on or after the effective date constitutes acceptance of the modified Terms.

Article 30 (Governing Law)

1. These Terms shall be governed by and construed in accordance with the laws of the State of Delaware, USA, without regard to its conflict of laws principles.

2. Where mandatory consumer protection law applies to a User, nothing in these Terms excludes or limits any protection under that law that cannot be excluded by agreement, and these Terms shall be read subject to that law to the extent of any conflict.

Article 31 (Jurisdiction)

1. All disputes between the User and the Company shall be subject to the exclusive jurisdiction of the Tokyo District Court as the court of first instance. The User irrevocably waives any objection to such forum on the grounds of forum non conveniens.

2. Where mandatory law applicable to a User who is a consumer entitles that User to bring or defend proceedings in the courts of the User's place of residence, or to the protection of the law of that place, nothing in Article 30 or this Article deprives the User of that entitlement.

Article 32 (Miscellaneous)

1. The User shall comply with any additional terms separately established by the Company regarding matters not stipulated in these Terms, including the documentation, fee schedule and acceptable-use guidelines published on the Service, excluding the specific terms as defined in Article 1, paragraph 3. Such additional terms shall form an integral part of these Terms.

2. Additional terms shall take effect upon being posted in the designated section of the Service by the Company, except that additional terms, or changes to additional terms, that materially affect the rights or obligations of Users shall be notified and take effect in accordance with Article 29.

3. In the event of any inconsistency or conflict between the additional terms and these Terms, these Terms shall prevail.

4. Language: These Terms may be translated into Japanese or other languages for convenience. In the event of any inconsistency or conflict between the English version and any translated version, the English language version shall strictly prevail.

5. Notices: The Company may give notice to the User by email to the address registered with the Service or by display on the Service. Notices to the Company shall be sent to info@relvo.si.

Supplementary Provisions

Enacted and effective as of October 29, 2026.