Get help
How to reach us, and what to include so the first reply can solve it.
- Email us: info@relvo.si — for anything at all, including account, billing and security.
- Bugs and feature requests: email the same address with the endpoint id, what you expected and what came back. Screenshots and request ids are welcome.
- Security problems: email rather than posting publicly, so it can be fixed before it is described in the open.
- Response time: we aim for two working days. Relvo is in early access and there is no formal service-level agreement.
Before you write in
Most questions are answered faster by one of these:
- The documentation — getting started, core concepts and guides for using Relvo.
relvo --help, andrelvo <command> --helpfor any command.- Relvo setup guide — the file to point a coding agent at, so it can work out the rest itself.
Common things
I cannot sign in.
Use a sign-in method shown in the Relvo app. If an authentication email does not arrive, check spam for mail from info@relvo.si and contact support if the problem continues.
A call was refused for funds.
Catalog endpoints that Relvo serves on its own key are metered against your team's prepaid balance. Check your balance and billing in the Relvo app. Starting is free. A call is also refused when it would pass the team's monthly spending limit, or a daily or per-key limit you set in the app, so a runaway agent cannot spend without limit.
I want my API keys removed.
Review the connection or API key in the Relvo app. For account or team deletion, contact support from the email address registered on the account.
Something is charging more than I expected.
Metered calls are recorded with their costs. Review usage in the Relvo app. If a price looks wrong, tell us the endpoint id and we will check it against the rate we publish for that endpoint.
Is my data used for anything else?
No. Credentials are encrypted at rest and used only to make the calls you or your team ask for. The privacy policy is the full answer.
Reporting a security issue
Email info@relvo.si with the details and how to reproduce it. Please do not open a public issue first. We will confirm we received it, tell you what we found, and credit you when the fix ships if you would like us to.